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Route Expert offers a
complete repair tracking solution in the Trouble Ticket
module. Tickets are created in three different ways,
either manually - usually as a result of an inbound call,
automatically from polling results, or by a hand-held
computer operated by a technician in the field.
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Tickets generated from inbound calls
are tagged as such since these are ones that may require
priority attention. In addition a ticket may be assigned
to an in house employee such as in the case of informing
a salesman to react to a lead. Perhaps a ticket may be
assigned to a surveyor to evaluate the addition of
another phone at a location. |
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Tickets
may be closed either manually or through the use of hand-held computers.
In addition, we feel that it takes two people to close out a repair: the
technician and the customer service representative who calls the
customer back to upon completion. Should you decide to utilize this
process it is available, but not required. |
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