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Below is a list of common questions by current Route Expert customers.  If you have any additional questions click on the HumanClick™ icon below for further instructions or contact IDS.


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How do I write complex commission formulas?
This may seem a bit confusing at first but in no time you'll be writing complex formulas very easily.
Basic Sliding Scales
Route Expert uses simple algebra to write complex formulas.  Using the event codes in formula 1 allows the user to apply that value in formula 2.  Formula 2 uses 'X' to represent the value of the result of formula 1. 
    
     Example 1
:
        Formula 1: CO + OS - LE - LD
        Formula 2: IF (X<100,X * 0.25, IF(X<250, X*0.30, IF(X<400, X*0.35, X*0.40)))

This is an example of a simple sliding scale using algebra.  Simply put the formula takes the Coin (CO) adds it to the Operator Service (OS) and then subtracts the LEC Bill (LE) and the Long Distance Bill (LD) to generate 'X'.  The value of the total is then plugged into formula 2 represented by the 'X'.  Formula 2 simply states that if X is less than $100 multiply X by 25%, else if X is less than $250, multiply X by 30%, else if X is less than $400, multiply X by 35%, else multiply X by 40%.  The value of Formula 1 is multiplied by the highest percentage in the sliding scale. 

     Example 2:
        Formula 1: $250(CO) + $50(OS) - $60(LE) - $10(LD)    =$230 of revenue
        Formula 2: IF (230<100, 230*25%, IF(230<250,230*30%, IF(230<400, 230*35%, 230*40%)))

Since 230 is less than 250, the 230 of revenue will be multiplied by 30% (230* 0.30) producing a commission of $66.00.

Example 1 shows how the formula is written in Route Expert.  Example 2 shows how it is uses.

Tiered Sliding Scales
Using the example above suppose you wanted to pay 25% of the first $100 of revenue and 30% of $101-250 and so on.  Using the SLIDE function allows the user the ability to apply tiered sliding scales in Route Expert.
   
     Example 3:
        Formula 1: CO + OS - LD - LE
        Formula 2: slide(X) *0.25 + slide(X - 100) * 0.05 + slide(x-250) * 0.05 + slide(X-400) * 0.05

Simply put, the formula pays 25% of the first $100 and adds 5% of revenues over $100 and under $250 and then adds another 5% of the revenue over 250 and under $400 and adds another 5% to all revenues over $400. 

Using the $230 from Example 2 the account would receive a commission of $64.00 (25% of $230 + 5% of $130)

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How do I import phone events?
Route Expert currently supports fixed text file imports only.  If your file is already in a fixed text format please start at step 2.
  • Step 1. Open your file in Excel and verify the phone number and dollar amount are in  individual columns.  Left align phone numbers and right align dollar amounts with no "$".  Save the file as formatted text space delimited (.prn)
  • Step 2.  Check the positioning of the beginning of the ANI and dollar amounts in a program such as DOS editor.
  • Step 3.  In Route Expert go to Data Processing - Import Phone Events.  Click on the setup tab and fill in the proper positioning, length, event and percentage.
  • Step 4.  Click on the Import tab and select your format name, event date, and browse for the saved fixed text file.  Click on the import button and you are finished.

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